Hotline Number
03463419904
03463419904
Thank you for shopping with Janas Skin Care.
We value your trust and strive to provide high-quality skincare and wellness products. If, for any reason, you are not satisfied with your purchase, please review our return and exchange policy below.
For the purposes of this policy:
Company / We / Us / Our: Refers to Janas Skin Care
Goods: Products sold by Janas Skin Care
Order: A purchase request made by you for our goods
Service / Website: The Janas Skin Care official platform
You / Customer: The individual or entity purchasing and using our services and products
We aim to ensure customer satisfaction. However, due to the nature of skincare and wellness products, we maintain strict hygiene and safety protocols.
Returns or exchanges are accepted only under the following conditions:
Product received is damaged, incorrect, or defective
Request must be made within 3 days of delivery
Product must be unused, unopened, and in original packaging
Proof of purchase (receipt/order number) must be provided
Note:
Products purchased from physical outlets cannot be returned online.
If a return or exchange is approved due to a damaged/wrong product, we will cover return shipping.
If return is requested for any other reason and approved, the customer is responsible for a PKR 500 return shipping fee.
Refund is only applicable if:
The product is returned within 3 days
Product remains sealed and unused
Verified defect or dispatch error
Refund will be processed to the original payment method or bank account (if paid via bank transfer).
For bank refunds, provide:
Full Name
Bank Name
IBAN / Account Number
Refunds are not offered on used or opened products due to hygiene and health safety reasons.
Products can be exchanged only if:
Request is made within 3 days of delivery
Product is unused and sealed
Original packaging is intact
Customer must ship the product back for review. Once inspected and approved, the exchange will be processed.
Exchange Limit:
One-time exchange per order.
Bundles, promotions, and discounted items are non-exchangeable and non-refundable.
To request a return, refund, or exchange:
Contact us via:
Phone / WhatsApp: 03463419904
Email: support@janasskincare.com.pk
Store Visit: Swat / Mardan branches available for assistance
Please include:
You will receive updates via phone or email regarding your request status.
Because skincare and wellness products directly relate to personal health and hygiene, we maintain strict quality control. Please review all product details before purchase to ensure suitability.
Your satisfaction and safety are our priority.